...from the Great Computer Crash of 2006.
I had to call my ISP's "help" line twice while setting up the new computer. The printed directions given to connect the DSL service left out a few minor-but-vital details. No biggie; just give 'em a call. Just as I had to do when I hooked it up with the previous computer.
But an interesting tidbit emerged from those calls to New Delhi, or Mumbai, or wherever-the-hell-it-is in India that the helpers are located.
A BIT OF PARENTHETICAL BACKGROUND: my neighborhood was late to offer DSL, because the phone system wasn't set up for it. A couple of years ago, the phone company supposedly installed the necessary hardware around the area, and then we all joined the Modern Age.
While helping me fix my connections, one of the reps mentioned that my DSL speed was slow. By some long-distance wizardry, he tested my lines, and then announced -- at least this is what I got through his accent -- that the nearest DSL "relay" was more than 7000 feet away, which means I can't get the advertised connection speed. Not now, not ever.
As it happens, I pay AT&T a hefty sum every month for "high-speed internet." Granted, it's faster than dial-up, but is slower than promised by roughly one-third.
I think I'll be calling them about this. Seems to me some kind of adjustment is in order.
PARENTHETICAL THOUGHT II: I know, I know...not holding my breath....
Ah, well. What's one more broken promise? I got a million of 'em....
1 day ago