Happy New Year, one and all!
19 hours ago
Thank you for contacting the Geek Squad. My name is Agent Elorme.
Thank you for taking the time to send me your letter. I rely on direct feedback from our customers like you to let us know how The Geek Squad is doing. If you or anyone you know ever has any experience that is less than perfect, I want to know about it. We care very much about quality and I hope you'll give us another chance.
I apologize for the delay on our response and thank you for your patient. I am sorry to hear you are still having problems with your computer after the in store repair. I would like to offered our Under Cover service as a one time curtsey were an technician remotely logs in your computer and run diagnostic. You will need to have internet access in order to perform the service. I will waive all fee for the service. If you accept my offered please send me a date, time, and phone number where you can be reached. Once again, I do appreciate you as a customer and thank you for taking the time out of your day to let us know what went wrong.
I look forward to speaking to you. Thank you for choosing Geek Squad.