Thursday, September 23, 2010

You can't lose 'em all...

...and, for once, I didn't lose. Okay, so I didn't actually win either, but I feel compelled to add a final chapter to the Geek Squad Saga.

All y'all read about it below: in essence, my computer picked up a nasty virus, and Geek Squad was supposed to clean it out for me. After I dropped a whole heckuva lot of loot on them, the computer came home and started in on the same old nonsense. I complained (politely) and was essentially told to pound sand. Another company actually came through for me, but I was out a hefty pile of spondulix, enough to buy a decent new 'puter. Geek Squad, via its customer service people, kept on telling me to pound sand.

So here we are. I mentioned having found contact info for a Geek Squad bigwig, and indeed made contact. Mr Bigwig didn't get back to me personally, but assigned someone (higher up the corporate food chain than my previous contacts) to check it out. At some point, the Dreaded Gift Certificate was again offered as a way to smooth my ruffled feathers.

PARENTHETICAL THINK-ABOUT-IT-FOR-A-MOMENT THOUGHT: What is a "gift certificate" worth? It entitles you to buy stuff at the same store that made you angry in the first place, costs them maybe half the face value if that much, and in the end they have the money and you don't.

I thanked the representative for the offer, but emphasized that I would prefer cash. Right now, I need that more than anything I could get at Best Buy. Unless, that is, Best Buy has started selling food when I wasn't looking....

Yesterday, I was advised that a refund was indeed warranted, and was told to call the manager at the offending store. Which I did. He invited me to come up and collect my loot. The only minor drawback was that the sum offered was $60 less than I wanted.

PARENTHETICAL YES-I'M-GREEDY THOUGHT: It was actually more like roughly $250 less than I wanted, but why quibble over details? I can't say the other stuff they did hurt anything or wasn't needed...just that I didn't want to be roped into those services at the time.

Being heavily into my "be polite" mode, I explained this very calmly. In the end, after some to-ing and fro-ing, the manager handed me a pitifully small stack of Jacksons this morning (with a couple Lincolns thrown in to round out the sum I felt was reasonable) and, if I still didn't quite feel all the grief had been worth it, I had to admit the company and manager played fair. We shook hands, smiled at each other like we meant it, and I left.

I'm admitting all this here. I prefer to mete out praise instead of complaints, you know. Don't get as much chance with the latter as I do with the former, though....

Oooh, yeah, before I forget: I'm getting a gift certificate, too, directly from the corporate office. A bigger one than I was offered to shut up and go away. Already have a good use for it in mind....

The whole episode has been an occasion for stress I didn't need, Jim. But it got resolved and I didn't lose this time.

6 comments:

wildstorm said...

Oh! Here you are. So glad you are writing.

Breath-e said...

Winning & losing seem to be rather relative terms. Getting satisfaction is a tough one too, relatively speaking. Congratulations on the outcome. It was worth staying the course. BB sells popcorn I think. Is that a food item?

gold digger said...

I was not too happy to get a $60 gift card from Sears in compensation for the $60 delivery fee we had been charged for our washer and dryer after they delivered said items 6 hours late. The last thing I wanted was to spend more money at Sears. Yes, cash is the best.

becomingkate said...

Cash is good, but at least you can re-gift the card if all else fails. Merry Christmas!

KIT said...

I'm impressed with your persistence and success. You got much more than I would have managed.

Lindasy Rosenwald said...

Nice blogging, My review is very good example.
Lindsay Rosenwald http://www.lindsayrosenwald.info/ Dr. Lindsay Rosenwald is one of the re-known venture capitalists and the hedge fund managers in the world.