...which has been running a message on my "home page" the past few days:
"If you are having issues connecting to the Internet, we have recently resolved a network outage. Please do not press the reset button on your modem or router; however, if you are unable to connect, it will be necessary to unplug your modem or router for 10 seconds and then plug the power back in. Then restart your PC to restore your internet service."
If you are unable to connect?
If I was unable to connect, how the hell could I read your helpful hints, yo?
I'd have to call India, and listen to "Josh" or "Susan" tell me to unplug my modem for 15 seconds, which would of course solve everything. That's what page 17 of their "Help Manual" tells them to say.
It's like having braille on a drive-up ATM.
I actually pay these people for crap service. I dunno....
1 day ago