Once again, the morning walk -- we're going a little farther each time, now past the four-mile mark -- was the high point of the day...
My Internet wouldn't connect early this morning. I called AT&T, spent 55 minutes on hold before being connected to "Samir," who got it working after some fiddling and deleting that leaves me stuck with having it on full-time when the computer's on.
I got home from the walk and there was an icon showing me that Microsoft had installed a Windows update and I needed to restart the computer.
Poof. No more internet. Again.
Another call to AT&T. After two hours and 40 minutes on hold, I got a woman whom I could hardly hear. She took me through a bunch of stuff, then gave up and switched me to the "software staff."
PARENTHETICAL I-HATE-CALL-CENTERS THOUGHT: It was painfully clear that these people know damn-all about what they're doing and can only read from prepared scripts. Any deviation on the customer's part -- such as trying any potential fixes before calling -- throws them into confusion. They lose their places and sometimes simply start over.
Anyway, Software Boy tried a couple of things before advising me he was getting a lot of problems after the Microsoft update. He gave up after giving me Microsoft's customer service number.
The Microsoft rep told me what I could do as a temporary fix, and it worked. For something more permanent (right now, the computer's firewall picks a bogus setting on startup) I get to call back in a few days.
Total time wasted: nearly four hours.
But I have the internet back. And found that I got no emails from people I need to hear from.
The mailbox was empty yet again, too.
I don't know how much more I can take, but I sense the point when the whole mess blows up in my face is too close.
Next walk, I may just keep walking. Everything I've tried to do has turned out to be pointless.
22 hours ago